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CANCELLATION AND REFUND POLICY / PROCEDURES: STUDENT’S RIGHT TO CANCEL
Refund Due Dates:
- If an applicant never attends class (no-show) or cancels the contract prior to the class start date, all refunds due will be made within forty-five (45) calendar days of the first scheduled day of class or the date of cancellation, whichever is earlier.
- For an enrolled student, the refund due will be calculated using the last date of attendance (LDA) and be paid within forty-five (45) calendar days from the documented date of determination. The date of determination is the date the student gives written notice of withdrawal to the institution or the date the institution terminates the student due to the student’s failure to adhere to the institution’s attendance, conduct, or student progress policy.
The student may pick up the check in person or request the delivery of the check by mail, in which case the student will need to pay any applicable international mailing fee.
Cancellations:
The student has the right to cancel the enrollment agreement and obtain a refund of charges paid through attendance at the first class session, or the seventh day after enrollment, whichever is later.
All cancellations / refund requests must be submitted in writing either by mail, email, or delivered in person to a representative at OEI. Unless otherwise stated, any applicable tuition refund is based on the amount received by the school after all applicable fees have been applied. When calculating the refund, any discounts given due to promotions or for any other reasons will be voided; the tuition rates will be based on the standard full price for the level of the program in which he/she was enrolled.
- Rejection of Applicant: If an applicant is rejected for enrollment by the institution, or if a prospective student has his/her visa application rejected, a full refund of all monies paid, less non-refundable charges, will be made.
- Program Cancellation: If OEI cancels or discontinues its course or education program subsequent to a student’s enrollment, the school will make a full refund of all institutional charges and unused tuition. Tuition paid for fully completed courses is not refundable.
- Cancellation Prior to the Start of Class or No Show: Except under the circumstance identified in # 4 below, if an applicant accepted by the institution cancels prior to the start of scheduled classes or never attends class (no show), the institution will refund all monies paid, less any actual housing costs incurred by the institution and a maximum total of $500 identified non-refundable charges including any application/registration fee, courier fees, and travel cancellation insurance, if such charges are clearly noted in the enrollment agreement as being non-refundable. If an applicant never attends class (no-show) and has not notified the institution of intent to withdraw, the student will be automatically withdrawn by the institution after the third missed class.
- Cancellation Prior to the Start of Class or No Show: If an applicant accepted by the institution enters the United States on an I-20 obtained through the institution and subsequently cancels prior to the start of scheduled classes or never attends class (no show), the institution may retain:
- Any actual housing costs incurred by the institution and, a maximum total of total of $500 for non-refundable charges, including any application/registration fee, courier fees, and travel cancellation insurance, if such charges are clearly noted in the enrollment agreement as being non-refundable.
Withdrawal or Termination After Start of Class:
- Withdrawal: First Term/Session – A student may withdraw from a course after instruction has begun and receive a pro-rated refund for the unused portion of the tuition and other refundable charges if he/she has completed less than 60% of instruction.
- Termination: The institution will refund tuition to students who are terminated due to violation of the institution’s written disciplinary and/or attendance policies or local, state, or federal law, as long as they have completed less than 60% of instruction.
Refunds:
- Prorated refunds will be calculated on a daily basis. When determining the number of days, the institution will consider a partial day the same as if a whole day was completed, provided the student was present that day.
English Language Acquisition –
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Week 1 |
(18 hours) |
Prorated
For example, if the student completes 18-hours of a 144-hour course, and paid $760 in tuition and $100 for the non-refundable registration fee, the student would receive a refund of $665 only ($760 less $95 owed for tuition pro-ration for one complete week). |
Week 2 |
(36 hours) |
Prorated |
Week 3 |
(54 hours) |
Prorated |
Week 4 |
(72 hours) |
Prorated |
Week 5 |
(90 hours) |
Prorated up to the hours less than 86.40. No refund will be given when attendance hours are equal to or more than 86.40. |
Week 6 |
(108 hours) |
No refund |
Week 7 |
(126 hours) |
No refund |
Week 8 |
(144 hours) |
No refund |
Charges Other Than Tuition:
- All extra costs, such as books, supplies, equipment, laboratory fees, rentals and any similar charges not included in the tuition are not subject to the refund computation but are limited to those materials that are distributed and attributable to the portion of the program in which the student is enrolled. Non-refundable charges must be explicitly stated on the enrollment/application documents.
- If applicable, students are bound by the terms as defined in any student housing agreements.
STRF DISCLOSURE
“You must pay the state-imposed assessment for the Student Tuition Recovery Fund (STRF) if all of the following applies to you: (STRF is nonrefundable. It is based upon the full cost of tuition zero dollars per one thousand or less, rounded.)
- You are a student in an educational program, who is a California resident, or are enrolled in a residency program and prepay all or part of your tuition either by cash, guaranteed students loans, or personal loans, and
- Your total charges are not paid by any third-party payer such as an employer, government program or other payer unless you have a separate agreement to repay the third party.
You are not eligible for protection from the STRF and you are not required to pay the STRF assessment, if either of the following applies:
- You are not a California resident, or are not enrolled in a residency program, or
- Your total charges are paid by a third party, such as an employer, government program or other payer, and you have no separate agreement to repay the third party.”
“The State of California created the Student Tuition Recovery Fund (STRF) to relieve or mitigate economic losses suffered by students in educational programs who are California residents, or are enrolled in a residency program attending certain schools regulated by the Bureau for Private Postsecondary Education.
You may be eligible for STRF if you are a California resident or are enrolled in a residency program, prepaid tuition, paid STRF assessment, and suffered an economic loss as a result of any of the following;
- The school closed before the course of instruction was completed.
- The school’s failure to pay refunds or charges on behalf of a student to a third party for license fees or any other purpose, or to provide equipment or materials for which a charge was collected within 180 days before the closure of the school.
- The school’s failure to pay or reimburse loan proceeds under a federally guaranteed student loan program as required by law or to pay or reimburse proceeds received by the school prior to closure in excess of tuition and other costs.
- There was a material failure to comply with the Act or the Division within 30-days before the school closed or, if the material failure began earlier than 30-days prior to closure, the period determined by the Bureau.
- An inability after diligent efforts to prosecute, prove, and collect on a judgment against the institution for a violation of the Act.”
However, no claim can be paid to any student without a social security number or a taxpayer identification number.
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